Refund Policy

1. Introduction

Thank you for choosing First Dotai Nig Ltd. We are committed to providing excellent services and ensuring customer satisfaction. This Refund Policy explains the conditions under which refunds and returns are processed.

2. Refund Eligibility

To qualify for a refund:

• Requests must be made within 7 days of purchase (unless otherwise stated).

• The product or service must be unused, in its original condition, and accompanied by proof of purchase.

• For digital services, refunds apply only if the service has not been initiated or delivered.

3. Non-Refundable Items/Services

The following are not eligible for refunds:

• Completed digital services (e.g., website design, hosting, social media campaigns) once delivered.

• Downloadable software or digital content.

• Custom-made or personalized projects.

• Discounted, clearance, or promotional items.

4. Refund Process

If you meet the eligibility criteria, kindly follow these steps:

1. Contact our support team via

   📧 support@firstdotai.com.ng

   📞 07030340174